Derbecker’s Heritage House
At the Ear & Hearing Clinic, we’re proud to partner with Derbecker’s Heritage House in St. Jacobs. Through this partnership, we bring professional hearing care services directly to the residents of your community. Our team focuses on making hearing care easy, convenient, and personalized, delivered right where you are most comfortable.
No need to worry about traveling to a clinic. Our trained professionals visit Heritage House to provide comprehensive hearing care directly to residents. From hearing tests and consultations to hearing aid fittings and maintenance, everything is done in the comfort of your home.
Good hearing isn’t just about hearing sounds clearly– it’s about staying connected with others, feeling confident in conversations, and enjoying everyday moments. Our services aim to improve your quality of life by helping you overcome hearing challenges. We want to ensure that hearing loss doesn’t stand in the way of your happiness or well-being.
Services We Provide
We provide a full range of hearing care services, including:
- Hearing Tests – Convenient and accurate hearing evaluations conducted on-site.
- Hearing Aid Fittings and Adjustments – Ensuring your hearing aids fit well and work properly for you.
- Cleaning and Maintenance of Hearing Aids – Keeping your devices in excellent working condition.
- Custom Programming of Hearing Aids – Personalizing devices to meet your specific hearing needs.
- One-on-One Consultations – Tailored guidance to help you make the best choices for your hearing care.


What if I have hearing loss?
If you would like to book an appointment or would like more information please call: 1-888-745-5550, Fax: 519-669-2351 or email requests to [email protected]
A Collaborative Approach to Hearing Care
At the Ear & Hearing Clinic, we know how valuable family support can be during the hearing care process. Your family members are welcome to join your appointments to provide comfort and help you explore your hearing care options. Together, we’ll ensure you feel informed and supported every step of the way.
How Our Team Supports You
Through our partnership with Heritage House, we’re committed to educating and empowering residents about hearing health. Here’s how we offer support:
- Sharing easy-to-understand information about hearing health and care.
- Developing personalized care plans tailored to individual needs.
- Helping residents use and maintain their hearing aids effectively.
- Providing regular check-ups to ensure consistent hearing health.
- Hosting group workshops or sessions to raise awareness and provide tips for better hearing.
Frequently Asked Questions About Hearing Care at Heritage House
Discover answers to common questions about hearing care services at Heritage House.
Do I need to leave Heritage House for my appointment?
No, you don’t need to go anywhere. All our services are provided right at Heritage House, in the comfort of your home.
Can my family members join me during my appointment?
Yes, absolutely! We encourage family members to be part of the process. They can offer emotional support and help you make decisions about your care.
What types of hearing aids do you offer?
We provide a variety of hearing aids, including small, nearly-invisible devices and those with advanced features like Bluetooth connectivity. We’ll help you find the one that matches your needs and lifestyle.

The Benefits Of Improved Hearing
Reduced isolation
Increased social participation
Improved cognitive function
Enhanced quality of life
Retirement Home Hearing Division
Our mobile clinicians regularly travel out to retirement communities across Southern Ontario to provide hearing tests and hearing aid services. If your community is not on our list, we also offer home visits in the areas that surround our retirement communities.
Meet Our Team

Kim Nguyen
Instrument Specialist
Kim joined the Ear and Hearing Clinic team in 2014 and currently works for our Retirement and Long-Term Care Division.

Brandy Cole
Specialist
Brandy believes in providing professional, trustworthy and honest service to reach the best possible hearing solutions.

Contact Us for an Appointment
If you have questions regarding your hearing health, hearing aids, or you would like to book an appointment at your retirement home, our friendly and knowledgeable staff would be happy to assist you.
To learn more or inquire about an appointment please call 1-888-745-5550 or email us at [email protected]





